FAQ

Withdrawals missing

1. I made a transaction from Top100 to another Exchange/Wallet, but I haven’t received my funds yet. Why?

If you encounter an issue where your withdrawal is missing, please check the corresponding log in the [Withdrawals History] page in your Account Center first.

Normally, a TxID will be generated within 30 to 60 minutes, indicating that Top100 has begun the transfer on the corresponding blockchain. When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain. Here are the steps to follow when checking the confirmations:

  • If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.

  • If the blockchain showed that the transaction is already confirmed, which means that Top100 has transferred coins successfully and cannot do anything to help you. If you still had issues, please negotiate to the owner of destination address.

  • If a TxID has not been generated for 6 hours yet after clicking the email link to confirm the withdrawal, please reopen the ticket and attached:
    • Withdrawal history screenshot with the transaction.

We’ll try best to solve it as soon as possible.By the way,priority would be low if tickets lack of above screenshots.


2. How do I check the transaction status on the blockchain?

Deposit-did not arrive: support.Top100exchange.co.uk/articles

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Deposit does not arrive

The exchange I am sending to Top100 from shows that my transaction completed, why haven’t I received anything on Top100?

A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.

Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.

It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to follow the status on the blockchain.

  • If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
  • For Bitcoin and Bitcoin-based projects, your transaction should arrive on Top100 by 2 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive by 30 confirmations.
  • If you have sent to Top100 from another exchange but not received a TxID, please contact customer service for that exchange.

Noted: If the transaction is confirmed by Blockchain but not be credited to your Top100 account, please reopen original ticket and attached:

  • Blockchain explorer sceenshot with the confirmed transaction;
  • your account balances Screenshot missed the transaction;

We’ll try best to solve it as soon as possible.By the way,priority would be low if tickets lack of above screenshots.


1) How do I check the transaction status on the Bitcoin blockchain?

On btc.com, copy-paste your transaction ID (also known as a transaction hash/TxID) to the box outlined in red and perform a search:

Typically, Bitcoin transactions are verified and deposited into Top100 after 2 confirmations, but may take up to 6 in certain situations.

Example:

2) How do I check the transaction status on the Ethereum blockchain (including ERC20 projects)?

On etherscan.io, copy-paste your transaction ID (also known as a transaction hash/TxID) to the box outlined in red and perform a search:

Typically, Ethereum-based transactions are verified and deposited into Top100 after 30 confirmations, but may take up to 60 in certain situations.

Example:

3) How do I check the transaction status on the USDT (Tether) blockchain?

On omniexplorer.info, copy-paste your transaction ID (also known as a transaction hash/TxID) to the box outlined in red and perform a search:

2) How do I check the transaction status on the Ethereum blockchain (including ERC20 projects)?

On etherscan.io, copy-paste your transaction ID (also known as a transaction hash/TxID) to the box outlined in red and perform a search:

USDT requires 6 confirmations to complete. An example of a transaction in progress is below:

4) How do I check the transaction status on the IOTA network?

On thetangle.org, copy-paste your transaction ID (also known as a transaction hash/TxID) to either boxes shown below and perform a search:

When your transaction is complete, it will switch from a “Pending” status to a “Reattachment confirmed” or “Confirmed” status:

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.


Sent to wrong address

If you sent your coins to a wrong address, Top100 did not receive these coins. And Top100 do not know who controls those addresses and have no means of recovering those coins. If you know who that address belongs to, it is recommended that you contact to the owner of the target address to negotiate your coins back.

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Deposited wrong coins

If you sent wrong coins to your Top100 coin address:

1. Top100 generally does not offer a token/coin recovery service.

2. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Top100 may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.

3. If you wish to request Top100 to recover your coins, please provide: your Top100 account email, coin name, address, amount, txid(Critical), transaction screenshot. Top100 team will judge whether or not rescure wrong coins.

4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as It may cost over couple of months to resure wrong coins.

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Deposit Forgot or Wrong Tag/Memo/PaymentID

If you forgot or use a wrong tag, memo or payment id, please provide the following information in order for us to verify the transaction:

  • Top100 account name(email), Coin, Amount, Txid (Critical),correct Tag/Memo/PaymentID
  • Screenshot of the sending transaction.

Due to large number of requests, it may take some time to process your request. Please be patient.

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Deposit Fiat currency

Top100 does not support any fiat currency (USD, JPY, etc.) trades or transactions. Only cryptocurrency may be deposited and traded on our exchange.

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Cannot receive Email

Please following below procedures kindly.

1. Please verify registered email account and ensure it is correct.

2. Please check spam folder in email system to search the email.

3. Whitelist Binance email in your email server.

Please add below accounts into your whitelist:

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


Withdraw to wrong address

Top100 will start the automatic withdrawal process as soon as you click the Withdrawal Confirmation button in your E-mail account. Unfortunately there is no way to stop this once initiated. Due to the anonymity of the blockchain, Top100 is also unable to locate where your funds have been sent. If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.

If you have withdrawn your funds to another exchange with an incorrect or empty tag/required description, please contact the receiving exchange with your TxID to organize the return of your funds.

[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, Top100 is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.

Please contact our support team: [email protected]


How to manage your account
a. Set up authetication code

1. Click https://members.top100exchange.co.uk to go to the official website and click "Login" in the upper right corner.

2. Enter your email address and password

3. Click “Account”

4. Click “Setting”

5. Enter new authorization code

6. Click “Submit”


b. Set up login password

1. Click https://members.top100exchange.co.uk to go to the official website and click "Login" in the upper right corner.

2. Enter your email address and password

3. Click “Account”

4. Click “Setting”

5. Enter new password

6. Click “Update”


Refferal rewards

1. Click https://members.top100exchange.co.uk to go to the official website and click "Login" in the upper right corner.

2. Enter your email address and password

3. Click “Refferal Program”

4. Copy referral link

5. Share to media sodia

6. The referee must be signed up through your Referral Link, QR Code or Referral ID.